Privacy FAQ


Your privacy and the security of your personal data are, and always will be, our highest priority. We have created a Privacy Centre to highlight some of the important sections of our Privacy Policy and to give you more info about the rights and controls you have in relation to your personal data.


Can I download a copy of my personal data?


Yes, you can! You can get a file with a copy of most of your personal data by using the automated Download My Data function on your Profile Page.


How do I control what personal data is processed about me?


Given the subject matter of Ministry of Helpers, you and your match may in future possibly share a household together and therefore the level of information that is required must be more than superficial. It is important that people that assess your profile have sufficient information about you at each step of the process.We have divided your data in 2 parts; private data and non-private dataPrivate data consists of information that is not shared without your explicit approval. This includes matters such as Full name, address and passport and NRIC information.Non private data is descriptive or indicative rather than factual and will contain information that describes the profile of your household and the terms of the contract under discussion. We may share this information on a need to know basis with interested parties as required for our service to function optimally while always safeguarding your privacy to the maximum extent. You can always change your profile using the edit button or delete your account here upon which all your data will be purgedFor those who signed up to Ministry of Helpers via Facebook or who connected their account to Facebook, we obtain your Facebook display name, Facebook profile picture, and Facebook Friends that Facebook shares with us. This does not include the data required for logging in via Facebook.


How do I change the emails that I get?


When you create a Ministry of Helpers account you are, by default, opted-in to receiving notifications via email and on your mobile device. But you can change this at any time through your Notification Settings:

  • Recommend Matches - Info on profiles we think you’ll like.
  • Confirmation and Alerts - on key updates in the matching process
  • Product News – Info on how to get started with, details of new features, and the latest product updates on Ministry of Helpers product offerings.
  • Ministry of Helpers News and Offers - Info on news, promotions, and events picked for you.

I want Ministry of Helpers to stop processing my personal data


Ministry of Helpers needs to process some personal data in order to provide you with the Ministry of Helpers service. To delete that personal data, you need to close your account. You can control the processing of certain data categories from the Privacy Centre page.


Can I update my personal details?


You can update your personal details in the Edit profile section of your account page.